Requests, confirmation, and payment

Build My Booking Request does not reserve inventory or collect payment. Book Now verifies rental availability, both service addresses, and delivery and pickup windows before Stripe checkout. The full total is paid at booking. A reservation is confirmed after payment and booking details are verified; ToteBuddy emails a confirmation. Estimates exclude sales tax on the tote rental, optional dolly, and any $35 delivery and pickup fee; the fee itself depends on both verified address counties. Delivery and pickup are free when both addresses are in Seminole County, Florida. If either address is outside the county, a single $35 fee applies to the rental. Book Now requires both addresses to be in Seminole, Orange, Volusia, Lake, or Osceola County and within 60 driving miles of our Lake Mary dispatch location. Other addresses may be submitted for personal review. Service availability is confirmed before booking.

Delivery and pickup

An adult age 18 or older must be available unless ToteBuddy approves another arrangement in writing. Customers must provide safe, accessible delivery and pickup locations, including accurate gate, elevator, parking, stair, and unit information. A preventable missed appointment may require a reasonable additional-trip fee disclosed before rescheduling.

Use and care

Totes may be used for ordinary household and office contents. They may not be used for hazardous materials, chemicals, wet paint, fuel, illegal items, loose food, or anything likely to create unsafe contamination. Totes must be returned empty, accessible, and reasonably clean.

Extensions and date changes

Published package pricing covers rentals from one to four weeks. Longer rentals and additional totes depend on availability and require confirmed custom pricing. One date adjustment requested at least 48 hours in advance is complimentary when availability permits.

Cancellations

Cancel at least 24 hours before the scheduled delivery window begins for a full refund of the amount paid. Cancellations requested less than 24 hours before delivery are not eligible for a refund, and same-day cancellations are not accepted. Contact bookings@dropmytotes.com to cancel; the time your request reaches us determines the cutoff. If ToteBuddy must cancel, you may reschedule or receive a full refund.

Missing, damaged, or excessively dirty equipment

Normal wear is expected. Missing or unusably damaged tote-and-lid sets may be charged at the documented replacement cost, up to $25 each. A missing or unusably damaged dolly may be charged at its documented replacement cost. Excessive residue, odors, paint, food, or contamination may result in a cleaning charge of up to $5 per tote. ToteBuddy will document and communicate any charge.

Customer responsibility

Customers are responsible for packing, lifting, transporting, securing, and protecting their belongings. ToteBuddy is not responsible for loss or damage to customer contents or for injury caused by overloading, misuse, or unsafe handling of totes.